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Frequently Asked Questions
RIOBELO is a Professional Brazilian Hair Cosmetic Brand providing a range of hair care treatments using avant garde innovative technology, and highest quality ingredients that are both safe to use and environmentally friendly.
We take particular pride in the 20 minutes only™ technology that combines practicality and outstanding results. Choose RIOBLELO for smooth, straight, and frizz-free hair and wake up to beautiful hair everyday.
No. We recommend the use of RIOBELO Deep Nutrition Mask for hair restoration until it is healthy.
It is a hair treated weekly through the use of moisturizing products, and therefore, does not show falling or hair breakage. If after the strand test your hair becomes brittle, dry or without elasticity, it is a sign that the hair is not in healthy condition. To restore your hair, we recommend the use of RIOBELO Deep Nutrition Mask.
The treatment is applied by a professional stylist. It involves washing the hair, applying the protein treatment, and using heat to seal the product into the hair cuticles. The process typically takes around 20 minutes with the 20 minutes only™ technology.
No, this is a professional-grade treatment and should only be applied by professionals to ensure proper application and safety.
The durability varies depending on hair type and washing frequency. Typically, results last 4 to 6 months, sometimes longer.
You will achieve gorgeous, frizz-free, smooth hair with guaranteed results.
Yes, as long as the hair is healthy. However, the hair may lose up to 2 shades of color. To avoid this, use RIOBELO Acai with Anti-Yellow Technology.
Yes, as long as the hair is healthy. Be aware that the hair may undergo slight changes during the application process. To avoid this, use RIOBELO Acai with Anti-Yellow Technology.
Yes, but ensure the hair is healthy and not overly damaged. A strand test is recommended to assess compatibility.
The durability is temporary and may vary depending on the type of hair and the frequency that the hair is washed.
Yes, you can apply RIOBELO to henna-dyed hair. However, the protein treatment may cause slight fading or changes in the henna color. To minimize this, we recommend performing a strand test first. If fading occurs, you may need to reapply the henna after the treatment.
The relaxing or smoothing cream must be applied at least 30 days after the use of RIOBELO Professional Real Brazilian Protein. However, the use of the product will depend on how the result obtained in the strand test.
We do not recommend the use because this type of product can help to reduce the durability of the smooth effect from RIOBELO Professional Real Brazilian Protein.
No, 20 minutes is not suitable for all hair types. The manual specifies a range of 20 to 60 minutes, depending on the hair type.
Yes, but rinse your hair thoroughly with clean water immediately after swimming to prevent damage from chlorine or saltwater. Use a leave-in conditioner for added protection.
The amount of time required to achieve optimal results varies depending on the hair type. It is important to consider the following:
It is crucial to apply the product to very thin strands, especially for coily hair types such as Type 4b and 4c. If the strands are not thin enough, an extended processing time of 50 to 60 minutes may be necessary to ensure better results.
Adjusting the processing time according to the hair type is essential to achieve the desired results and ensure customer satisfaction.
Yes, you can use compatible hair products like serums or oils, but avoid products with harsh chemicals or sulfates that may reduce the treatment's effectiveness.
No, RIOBELO should not be used in conjunction with keratin treatments. Wait until the effects of the keratin treatment have fully worn off before using RIOBELO.
RIOBELO does not claim its products are hypoallergenic. If you are allergic to Glyoxylic Acid, avoid using the product. Always perform a touch skin test before treatment.
Yes, RIOBELO products may be used on the hair of pregnant women starting from the second trimester, with a doctor’s approval.
Yes, RIOBELO products may be used on children and teenagers with parental supervision and approval.
Discontinue use immediately and consult a healthcare professional. Always perform a patch test before the full application to check for sensitivities.
No, RIOBELO products are formulated with safe, high-quality ingredients and are free from formaldehyde and other harsh chemicals.
The cost varies depending on the salon and location. Contact your local RIOBELO-certified salon for pricing details.
RIOBELO products are available through certified salons and authorized retailers. Visit the official RIOBELO website to find a salon near you.
It is recommended to use the treatment every 4 to 6 months, depending on your hair's condition and maintenance routine.
Overuse of any protein treatment can lead to protein overload, making hair stiff and brittle. Stick to the recommended usage guidelines.
No, RIOBELO is designed for natural hair and should not be used on extensions or wigs.
Yes, but perform a patch test first. If you experience any discomfort, discontinue use and consult a professional.
RIOBELO’s products are enriched with natural extracts from two indigenous Brazilian fruits: Maracuja (Passion Fruit) and Acai. These fruits are rich in vitamins and minerals, providing transformative benefits for your hair—making it stronger, more resistant, vibrant, and incredibly smooth. Our focus on natural, fruit-based ingredients ensures effective and environmentally friendly hair care.
Yes, RIOBELO products are formaldehyde-free and paraben-free, making them safe and effective for all hair types. Our formulations are rigorously tested to meet the highest safety standards, ensuring they are gentle yet powerful.
Our 20 minutes only™ technology is an innovative approach that combines practicality with exceptional results. This technology reduces the treatment time to just 20 minutes, saving energy and time while delivering consistently smooth, frizz-free hair.
Absolutely! RIOBELO’s Brazilian Hair Treatments are designed to be accessible to everyone. We provide real value through high-quality, economical, and efficient solutions. You can enjoy these treatments at a partner salon or in the comfort of your home.
RIOBELO is committed to sustainability and holds the Green Seal (Selo Verde) for our eco-friendly practices. Here’s how we make a difference:
Yes, all RIOBELO products are 100% vegan and cruelty-free. We do not use animal-derived ingredients, and we never test on animals.
Once your order is successfully placed, you will receive an email confirmation with a receipt that includes your order details, status, and estimated delivery date. You can track your order directly through the tracking link provided in the email or by logging into your RIOBELO account.
Yes, RIOBELO offers worldwide shipping. No matter where you are, you can enjoy our premium hair care products. Shipping costs and delivery times may vary depending on your location. For more details, visit our Shipping Policy page or contact our support team.
We accept a variety of payment methods, including All credit/debit cards (Mada, Visa, Mastercard, American Express) Instalments Tabby and Tamara, Apple Pay, Google Pay, and other region-specific payment options. All transactions are secure and encrypted for your safety.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 7 days of delivery, provided the products are unused and in their original packaging. For more details, visit our Returns & Exchanges page.
You can reach our customer support team via emailor WhatsApp. Please include your order number and a detailed description of your issue for faster assistance.
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